Hotel Apartaments Trainera's booking conditions

General conditions:

1. Reception hours: From 9:00 AM to 11:00 PM. You can leave your luggage at reception after 10:00 AM if the room is not ready. For arrivals after 11 pm, contact reception.
2. The entrance to the room (room check in) will be from 3:00 PM.
3. The exit of the room (room check out) will be before 12:00 AM.
4. In order not to disturb the rest of the other guests, please: Do not run, jump, sing or whistle through the corridors.
5. It is not allowed to have bicycles, ski boards in the rooms, we have a space to leave them: ski lockers, bike lockers.
6. The tourist tax not included €0.50 per person and day, with a maximum of two people per room or apartment and up to 7 days.

Guest cancellation policy:

1. For your security, cancellations will only be accepted by email.
2. If you cancel or modify the reservation up to 7 days before the arrival date, the establishment will not charge.
3. If you cancel or modify the reservation after the deadline, the establishment will charge 100% of the first night.
4. Once you have checked in at the establishment in case of early departure, the establishment will charge the total amount of the stay.
5. In case of not arriving on the first day of your reservation or not informing of a total cancellation of your reservation, the cost of "No show" charges will be charged to your credit card. For one-night reservations, the establishment will charge 100 % of the first night For reservations of two or more nights, the establishment will charge 100% of the first 2 nights.
6. In case of not arriving before 23:00 PM on the first day of your reservation, the entire reservation is canceled and no show charges will be applied.
7. The establishment does not assume responsibility for travel incidents (We recommend taking out travel insurance).
8. High season cancellation policy: Christmas, Easter, August and bridges: If you cancel or modify the reservation up to 10 days before the arrival date, the establishment will charge 25% of the entire stay. If you cancel or modify the reservation up to 2 days before the arrival date, the establishment will charge 50% of the entire stay. If you cancel or modify the reservation after the deadline or do not show up, the establishment will charge the entire stay.

Cancellation policy of the establishment:

1. For our security, cancellations will only be made by e-mail.
2. If due to circumstances beyond our control, we have to cancel your reservation in whole or in part, we will notify you 7 days in advance of your arrival date. If you wish, we will recommend another nearby establishment with similar characteristics and prices to those of HA TRAINERA.
3. If you have a confirmed reservation and on the day of arrival we do not have a free room, due to an error/failure in our reservation system, we will look for accommodation in a nearby place, with which HA TRAINERA collaborates, with similar characteristics and prices to those of HA TRAINERA for your entire stay in Esterri d'Aneu.

Conditions NON-REFUNDABLE:

1. Cancellation conditions Attention: if you cancel, modify or do not show up, the establishment will charge the entire stay.
2. Conditions on deposits The total amount of the reservation can be charged at any time after making the reservation. By reserving this apartment or room you are accepting the booking conditions and the general conditions.

According to the Law on Services of the Information Society and Electronic Commerce (34/2002 of July 11), for this establishment, the shipping policy does not apply.

For reasons of force majeure, and with justification, 100% of the reservation will be returned with the same payment method or it will be saved for 1 year to be able to enjoy it.