Hotel Apartaments Trainera FAQs

Select the name of the hotel in the "Hotels" section and in the "Location" section you will find contact information and how to get to each hotel according to your starting point.

You can check-in from 3:00 p.m. and check-out is until 11:00 a.m.

You can tell us your special requests such as arrival or departure time at the time of making your reservation. We will inform you of availability, as well as offer you the free luggage storage service, in case it is not possible to check into your room or apartment early.

We offer a left luggage service so you can leave your luggage safely. Both upon arrival, until we give you the room or after your departure, at no cost.

Babies up to two years old are offered free accommodation, even when sharing a room with their parents.

Children can enter the spa from 0 years old. There is a paddling pool for the little ones. The use of the sauna and Turkish bath is not recommended for minors.

Minors must be accompanied by an adult at all times. The family schedule is from 9 a.m. to 8 p.m. Prior reservation at reception.

We have cribs, high chairs and bathtubs for babies in our establishment. Always upon request and with additional charges.

Through our website it is fast, secure, simple and with the best price guaranteed.

You can also contact us by phone +34 973 62 67 89 or by writing an email to info@hoteltrainera.com.

You will receive an email with the details of your booking.

You can tell us your special requests at the time of booking in the comments section.

If you have made the reservation directly through our website or by telephone, everything will be easier, more comfortable and flexible. For any modification or cancellation you can contact us through the contact form on our website, calling us at + 34 973 62 67 89 or writing us an email to info@hoteltrainera.com, indicating: the date of entry, the locator number and the name and telephone number, and we will contact you within 24 hours.

Reservations made with prepaid rates are non-refundable and do not allow any modification or cancellation.

You can contact us at info@hoteltrainera.com.

Our hotel has a restaurant and cafeteria where you will find a wide gastronomic offer in a unique environment.

They have a buffet breakfast and à la carte dinner with prior reservation at reception.

Lunch service is provided exclusively by prior reservation, with 48 hours' notice, and a minimum of 10 people.

We have options for gluten-free, lactose-free diets, special dishes for vegetarians and vegans. You have to ask for it at reception or at the restaurant itself.

We have room service for breakfast and dinner, it can be requested at the reception.

• We have a spa service 1 hour a day, with prior reservation at reception.
• We have a gym service.
• Games room and sandbox for the little ones in the family.
• We have heated lockers in the ski locker to dry your boots.

You can purchase the Gift Card in this same section of our website by clicking on "Buy a Gift Card for me" or "Give a Gift Card".

Each Gift Card is personal and non-transferable and can only be used for a reservation made in the same name as the person who purchased it or the person to whom it was gifted during the purchase.

Unfortunately, Gift Cards are non-refundable and non-cancelable. They are intended only for reservations on the Hotel Trainera website, valid for one year from the date of purchase. No refunds will be made.